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Limits of Confidentiality

In general, Counseling is a very private process in which information is shared only between you and your service provider (e.g., therapist or wellness professional). Sessions can often reveal delicate matters, and clients benefit from knowing that what they say will remain private and highly confidential. However, there are 6 instances in which your service provider may need to disclose confidential information. When this does occur, it’s the service provider's responsibility to disclose only the minimum amount necessary for the situation:

1. If a person is a danger to themselves or others

If the service provider considers the client to be an immediate danger to his or her own physical safety or the safety of a third party, the therapist may need take necessary steps, including notifying others, in order to reduce the danger of harm for everyone involved.

2. If a person is facing an emergency medical situation

In cases of extreme medical emergency (e.g., overdosing, having a heart attack or seizure during a session), the service provider will call an ambulance or otherwise recruit appropriate healthcare providers.

3. If a child, elder, or someone who is developmentally delayed (e.g., mentally incompetent) is being abused or neglected

In cases where there is ongoing, unreported abuse or neglect of a minor (under 18 years old), an elderly person, or someone with a developmental disability, the service provider is ethically obligated to protect those individuals and will report the abuse to appropriate authorities. 

4. If the court orders it

While this happens very rarely, it is possible that a court of law may subpoena documents related to your services (e.g., therapy) or order a service provider to testify in regards to what was discussed during services.

5. As part of your coordinated healthcare

In order to provide patients with the best care, Federal HIPAA regulations allow medical and mental health treatment providers, including therapists and wellness professionals, to coordinate care and to share information about mutual patients that may be beneficial for your treatment. However, many therapists will still ask for you to sign a Release of Information before they would disclose any information to any of your other health care providers, except in cases of emergency. You may want to ask your service provider what their policy is about sharing information with your other health care providers and you may request your provider to not contact other health care providers. 

6. If your insurance company requests it

If a person uses insurance benefits to pay for therapy sessions, their use of benefits implies consent (gives permission) allowing the therapist to disclose certain information to the company for billing purposes. Typically this information is limited to diagnosis, length of session, and session dates. However, in some cases, this may also involve general information about treatment goals, etc.

In any other case, the client will have to give written permission for the therapist to share any confidential information with a third party, but for the cases explained above, no permission is needed. Legal statutes vary from state to state, and the above cases of limited confidentiality are specific to therapists practicing in Wisconsin.

If the limits of confidentiality are of concern to you, ask your provider to provide more details about when they will be obligated to share your personal information with an outsider.

Reviewed/Updated: January 1, 2023

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